Reach Out

1270 Pacific Housing Development Fund Co Corporation
Transitional Housing for Families in New York

If this is an emergency

This page is not monitored 24/7. If you are in danger or need urgent help, call 911.
For NYC shelter intake, contact NYC DHS or your local Homebase office.

How to contact us

  • Phone: (646) 588-0030

  • Email: [email protected]

  • Address (mail/appointments): 205 E 42nd St, New York, NY 10017, USA

Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We aim to acknowledge inquiries within 1–2 business days.

Who should use this page

  • Families in New York experiencing homelessness who want information about transitional housing and supportive services.

  • Referring partners or case managers coordinating placements.

  • Community providers, landlords, or donors wishing to collaborate.

What to include

  • Your name & best contact (phone or email)

  • Household details (number of adults/children; urgent needs)

  • Current situation (e.g., shelter/hotel/doubled up; any safety concerns)

  • Referring agency (if any)

  • Language or accessibility needs

After you contact us

  1. Acknowledgment (1–2 business days).

  2. Eligibility & safety review. We may request basic verification.

  3. Next steps. If space is available, we’ll schedule orientation; if not, we’ll offer referrals and resources.

  4. Confidentiality. We handle your information per our Privacy Guidelines.

Accessibility & Language Access

We provide reasonable accommodations and auxiliary aids/services upon request. Translation/interpretation available. Tell us what you need when you reach out.

Other inquiries

  • Partnerships & landlords: opportunities to support family placements.

  • Donations: housing essentials and program support (ask for our current needs).

  • Media/press: brief your deadline and topic in the subject line.

COntact form